Return Policy

We want you to be completely satisfied with your Ferric Studios purchase, and we strive to provide you with the best possible service. We also understand that sometimes a product just doesn’t quite fit your needs. That is why we have this return process, designed to make your experience as easy as possible.

Return Instructions

• For Quality/Damage Issues: Please submit a return request with clear photos or videos within 48 hours of receiving the package. We provide solutions (replacements or refunds) for returns with verified quality and delivery problems at no extra cost to you.

• For General Returns (Change of Mind): Please submit a return request within 30 days of receiving the package.

• Returned products must be in their original packaging.

• You are responsible for delivering the products to the designated warehouse address provided on your return shipping instructions.

• We strongly suggest using a trackable delivery method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim with the carrier.

Simple Process

1️⃣ Submit request → 2️⃣ Get RMA# & Instructions → 3️⃣ Refund processed.

Note: General 30-day returns must have the original contents attached and be in the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a return.

Please send an email to info@ferricstudios.com to initiate a request. Once we receive your message, we will get back to you within 24–48 hours during business days.

Which items are eligible for return?

To qualify for a general return (change of mind), merchandise:

• Must be in its original condition

• Must be free from scratches, signs of use, and/or defects

• Must be in the original manufacturer's box and packaging, and be free of writing

• Must not have any missing pieces

• Must not be clearance/liquidations/closeout

Not Returnable / Refundable?

• Items that are marked "final sale," "clearance," "as is," or "custom/made-to-order."

• Gift cards or orders with an actual payment of $0.

• Damages reported outside the 48-hour delivery window: Due to strict manufacturer warranties, transit damage or defect claims must be opened within 48 hours of the delivery timestamp.

Order Cancellations or Changes

Most orders are processed and shipped very quickly, so please let us know immediately if you decide to cancel or change your order.

• If your order has not yet shipped and you need to change or cancel it, please contact us at info@ferricstudios.com.

• If the item has already shipped, we are unable to reroute shipments. In those cases, you will need to receive the order and then complete the standard return process. Return freight costs will be the responsibility of the buyer.

FAQ

Q1: Do I have to pay for shipping? A1: We offer free resolutions for orders that have verified product quality issues or transit damage (if reported within 48 hours). Please kindly note that for returns not related to product quality issues (such as buyer's remorse or size incompatibility), the buyer is responsible for the return shipping costs.

Q2: When can I expect a refund for my return? A2: It typically takes 2-3 business days after our facility receives and inspects the return. Once your return is accounted for, we'll refund your amount through the original form of payment. Please allow an additional 3-10 business days for your bank or credit card company to process and post the refund.

Q3: How do I initiate a return? A3: Please send an email to info@ferricstudios.com with your Order Number and the reason for your return. (If claiming damage, please attach photos). We will reply to your return request with an RMA# (Return Merchandise Authorization) and the correct warehouse shipping address within 24–48 hours.